Home / Shipping Policy

Shipping Policy

dmnest • Feb 20, 2025

1. Shipping Methods & Delivery

✅Standard Shipping

  • All orders are processed via Standard Shipping.

  • Estimated Delivery: 7-15 business days after dispatch.

  • Multi-Package Delivery: Items may ship separately from different suppliers/locations.

  • Expedited Options：Contact us at support@mile-you.com

2. Order Processing

✅Confirmation

You will receive an order confirmation email within 1 hour of purchase. Review details carefully.

✅Processing Time

  • In-Stock Items: Shipped within 1-4 business days (typically faster).

  • Out-of-Stock Items: Additional 3-5 business days processing.

  • Peak Seasons (Holidays/New Releases): Allow 2-3 extra days.

3. Tracking Your Order

✅Tracking Number

  • Sent via email once your order is dispatched.

  • Tracking Activation: Allow 24-48 hours for carrier systems to update.

✅How to Track

  • Use the link in your email or visit [Order Tracking]’s website.

4. Shipping Costs

  • Calculated based on destination and package weight/size.

  • Final cost displayed at checkout before payment.

5. Addressing Delays

✅Potential Causes

  • Weather events, carrier delays, customs inspections, or logistical disruptions.

✅Our Commitment

  • Proactively communicate major delays via email.

  • Contact support@mile-you.com if your order exceeds 15 business days.

6. Address Accuracy

  • Double-check shipping address at checkout.

  • We Cannot: Redirect packages or refund orders with incorrect addresses.

7. Delivery Issues

✅Damaged/Missing Items

         -Order number

         -Photos of damaged packaging/items

         -Description of issue

✅Lost Packages

  • File a claim with the carrier using your tracking number.

  • We will assist if unresolved within 10 business days.

8. Policy Updates

  • Updates effective immediately upon website posting.

  • Major changes notified via email or site banner.

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