Our Promise to You:
We are your trusted partner, offering high-quality products at the lowest prices, backed by exceptional service and convenience. If you’re not fully satisfied, we’re here to help with exchanges, returns, or repairs. Contact us at support@mile-you.com for assistance.

1. Return Eligibility

• 30-Day Window: You have 30 calendar days from the delivery date to initiate a return.

• Condition Requirements:

  • Unused/unworn, original tags attached.

  • In original packaging with all accessories.

  • Include proof of purchase (order number/receipt).

2. How to Initiate a Return

Step 1: Contact our team within 30 days at support@mile-you.com with:

• Order number

• Photos of item condition

• Reason for return

Step 2:

• If approved, we will email：Return instructions & warehouse address

• International returns: Customer covers return shipping

Step 3: Securely pack the item and ship within 7 days of approval.

Note: Unsolicited returns will be refused.

3. Refund Process

• Inspection Timeline: Refund decisions within 5 business days of receiving your return.

• Approved Refunds:

  • Issued to original payment method.

  • Processing time: Up to 10 business days (bank delays may apply).

  • Email notification sent upon completion.

4. Damaged/Defective Items

• Report Immediately: Contact us within 48 hours of delivery.

• Provide：Photos/video of damaged item + packaging+Shipping label barcode images

• Options: Full refund or free replacement (subject to stock).

5. Important Notes

• Address Accuracy: Double-check return address in approval email.

• Tracking Required: Use provided label or insure self-shipped returns.

• Sale Items: Clearly marked "Final Sale" at checkout.